FAQs

Questions, answered

Everything you might want to know before getting started.

Do my guests need to download an app? +

No. StayLink portals open in any mobile browser. Guests scan your QR code or tap your link — that’s it.

How long does setup take? +

Most hotels publish their first portal in under 10 minutes using our section templates. You can refine it anytime.

Can I use my own branding? +

Yes. On Pro and Group plans you can add your logo, brand colours and cover photos, and remove the StayLink badge.

Can I manage more than one property? +

Pro supports up to 3 hotels and Group is unlimited, each with its own link, QR and content.

How do guests find the portal? +

You get a unique link (staylink.app/your-hotel) and a printable QR code to place in rooms, lifts and at reception.

Can my portal be multilingual? +

Yes. Enable English, Croatian and German per property and write each section once per language — guests see their own language automatically.

What happens after my free trial? +

Your portal keeps working — you’ll be asked to pick a plan. Nothing is charged automatically during the trial.

Can I change content after publishing? +

Absolutely. Edit any section and changes go live instantly for all guests.

Is my data secure? +

Yes. All portals are served over HTTPS and we follow GDPR best practices for storing your information.

Still have a question?

Our team replies within one business day.

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